Support

We’re here to help.

If you run into a problem with Trace, have a question, or want to share feedback, we’d love to hear from you.

What we can help with

Signing in and your account
Recordings and transcripts
Meetings and notes
Reminders and people
Connected AI tools
Bugs, crashes or anything not working as expected
Feedback and feature requests

Get in touch

Email us at support@heytrace.app and we’ll get back to you as soon as we can. Including your account email and a short description of the issue helps us respond faster.

For details on how we handle your data, see our Privacy Policy. To remove your account, see Delete your account.