Delete your account

Last updated: 13 October 2026

Trace records your conversations and turns them into meetings and notes. It is published by Ulookup Technologies LLP (“we”, “us”, “our”). This page explains how to delete your Trace account and the data that goes with it, what is removed, and what may be kept for a short time.

Delete your account in the app

Open the Trace app and go to Settings → Delete account. Your account and its data are deleted immediately and you are signed out. There is no charge for deleting your account.

Request deletion by email

If you cannot open the app, you can ask us to delete your account by email:

  1. Send an email to support@heytrace.app from the email address you use to sign in to Trace.
  2. Use the subject line “Account deletion request”.
  3. Include the email address tied to your Trace account so we can locate and verify it. We may ask you to confirm the request to prevent unauthorised deletion.

We will confirm receipt and delete your account within 30 days of a verified request.

What data is deleted

When your account is deleted, we permanently remove the data we hold about you:

  • Your account and sign-in
  • Your recordings and their audio
  • Short voice clips of each speaker
  • Transcripts
  • Meetings and notes
  • Suggested and saved reminders
  • People
  • Your profile and dictionary
  • Recall conversations
  • Authorisations for connected AI tools
  • Your devices and notification tokens
  • Usage counters

What data may be kept, and for how long

  • Data may persist in encrypted backups on a rolling cycle of up to 90 days before being overwritten.
  • We may retain a limited amount of information where we are legally required to (for example, to comply with tax, accounting, or fraud-prevention obligations), and we delete it once that obligation ends.
  • Standard server logs (such as IP addresses and request timestamps) are retained for a limited operational period, typically not longer than 90 days.

Contact

For any questions about account or data deletion, email support@heytrace.app. For more detail on how we handle your data, see our Privacy Policy.